Are Your Earrings Hypoallergenic?

Yes! Each earring is made with hypoallergenic titanium posts!
Titanium contains no traces of nickel (which is what usually causes ear irritation).

If your ears remain sensitive to our earrings, we will send you a refund. No questions asked!

What is The Size of The Earrings?

Our earrings are cute and tiny, yet still visible, making them perfect for everyday wear. Depending on the style, they are about a third of a finger pad or around .3 to .45 inches in diameter.

We use titanium posts that are 9.5mm (~0.37in) in length and 21 gauge.

Where Is [insert country]'s Flag Earrings?

Not to worry, Shoot us an email to Hello@Stardoe.com and we will add the country flag earrings to the shop as soon as we can :)

Are Your Products Actually Handmade?

Yup (with love actually).

How Do You Package The Earrings?

We package your earrings in white jewelry boxes, with room for up to 4 pairs per box. Your earrings arrive safe, secure, and ready to wear or gift!

Do You Offer Gift Wrapping?

Gift wrapping isn't available just yet, but it's coming soon for the next holiday season (November 2026!).

For now, your Stardoe accessories will arrive in cute packaging that's perfect for gifting as-is.

Do You Do Custom Orders For Earrings?

We usually reserve that for 12+ pairs. However, if you have a general suggestion of what you want to see, please offer requests! We love getting them!

Can I Change/Cancel my order?

Absolutely! Whether you accidentally sent your Stardoe order to the wrong address, added the wrong pair to your cart, or you want to cancel your order for any other reason, we've got you covered.

Please send an email to Hello@Stardoe.com with your order number, and within one hour of your purchase, and we will change/refund your order before it is shipped out.

I'm buying gifts for multiple people. Can each person get their own box?

Yes! We include 1 box per 4 pairs with every order.

To give each person their own box, we offerAdd-On Gift Boxesthat you can purchase with your order!

Do You Offer Gift Cards?

Yes, we offer virtual gift cards for the Stardoe Studio website. You can purchase an e-gift card here.

Please note this is a digital gift card and will be sent to the recipient's email; no physical card will be mailed.

When Will My Order Be Shipped Out?

Orders are usually shipped within 1-3 days!

However, we may take an extra day during the busy holiday season (will be communicated in advance).

What Are Your Shipping Times?

Processing Times:

Orders are normally processed and shipped within 1-3 business days!

Please note: In December, our processing times are 3-4 business days

Estimated Shipping Times:

-Canada (4-6 Business Days)

-USA (4-6 Business Days)

For other locations, please refer to the estimated shipping times displayed at checkout.

Do You Offer Pickup?

We unfortunately do not offer pickup. However, Stardoe is also carried in various independent stores in Canada and the US! Ask us where! 😊

My Order Was Lost

Not to worry!

Send us an email to Hello@Stardoe.com with your order number so we can help you out.

Will My Order Receive a Tracking Number?

Yes, every order comes with a tracking number as soon as it is fulfilled.

Please allow 1-2 business days for the shipment to be registered on the carrier's website.

What is Your Shipping Policy?

Most orders ship within 1-3 business days!

Once your order is on the way, you’ll receive a confirmation email with tracking info.

Please double-check your shipping address before placing your order!

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please email us at hello@stardoe.com

Please include your order number so we can send you the correct replacement.

My Ears Are Still Sensitive To Your Earrings

Not to worry, we offer a Happiness Guarantee and will send a full refund if your ears are not happy with our earrings!

Please email Hello@Stardoe.com with your order number and we will help you out! :)

My Items Broke and/or Have Defects

If your item is defective or broken, we will issue a replacement free of charge.

Please email Hello@Stardoe.com with your order number so we can help you out!

What is Your Exchange Policy?

If you’d like to make an exchange, please email us at hello@stardoe.com with your order number within 21 days of ordering.

Please note: Customers are responsible for the cost of shipping exchange items back to us. If you provide a tracking number, we’ll send out your exchange right away. If no tracking is provided, we’ll wait until we receive the original item before sending the replacement.

Please ship your returning package to:

Stardoe Studio
2967 Dundas St. W. #165D
Toronto, ON M6P 1Z2, Canada

What is Your Return Policy?

If you’d like to make a return, please email us at hello@stardoe.com with your order number within 21 days of ordering.

Please Note: Customers are responsible for the cost of shipping return items back to us. If you provide a tracking number, we’ll process your refund right away. If no tracking is provided, we’ll wait until we receive the item before issuing the refund.

Please ship your returning package to:

Stardoe Studio
2967 Dundas St. W. #165D
Toronto, ON M6P 1Z2, Canada